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lllSpylll

[Bug] Black Screen on Android

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Hi,

I just purchased the Android version on Humble Bundle and when launching the game I get a black screen and cannot play the game.

I can hear the sounds and I can see the background bars but nothing else on the screen.

I have a Google Pixel XL running Android 7.1.2. Can you please help me getting the game running? I'd love to play this game again...

Thanks!

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Hey there.

We're aware of the issue and are working on a fix. It's uncertain when the update might get released but we'll get it out ASAP!

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Hey,

I'm facing similar issue on Huawei P8 Lite Android v. 6.0

When launching game, black screen appear for second and goes back to main screen.

Cleared cashe and data, rebooted phone, problem persist. Also got game from Humble Bundle.

Hope you are aware of this problem on this phone as well, if no, please, investigate :)

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Same problem on my Galaxy S7. I can see the side bars and get sound. However once I click the black screen and get a interaction the sound becomes choppy. Appreciate the response and effort to help.

Edited by Solo

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Just giving my +1 to the issue.

My device is a OnePlus 3T on Android 7.1.1.

Huge bummer, but I hope it can get patched or even someone figures a way to work around the issue without DF.

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On 18.4.2017 at 9:35 PM, Vic Romero said:

Hey there.

We're aware of the issue and are working on a fix. It's uncertain when the update might get released but we'll get it out ASAP!

Same here (HTC 10, Android 6). Just Black Screen when Cutscenes should be playing. Are you joking about the fix? People are complaining about that problem since 2015 and you havent fixed it. I think you are not planning to fix it ever. Hoping to sit it out probably. I love Double Fine Productions but it will be my last game if you dont fix that bug.

 

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I've had this issue for almost a year on my S7. I justed played on Linux instead. Would be nice to finally see it fixed one way or another.

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Well if they provided a free Steam key it would be an alternative. But I'm not willing to pay for the same game twice if it is already broken on the first platform. 

Edited by Nocturne82

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Similar issue here, in a BQ Aquaris M5.

When I start the game, I get a black screen and can hear the intro sounds, if I touch the screen, it allows me to skip the intro and I can start playing the game...but it hangs before even exiting the first room.

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I've got the same issue on both an LG G5 and a Nexus 10.

 

Nexus 10 won't play any cutscenes, but does have audio and subtitles during them. LG G5 alo won't play cutscenes and the main game screen is black.

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On 18/4/2017 at 9:35 PM, Vic Romero said:

Hey there.

We're aware of the issue and are working on a fix. It's uncertain when the update might get released but we'll get it out ASAP!

 

On 18/4/2017 at 9:37 PM, lllSpylll said:

Awesome! Thanks for the update. Looking forward to playing it...

 

On 20/4/2017 at 9:36 AM, GrimFandangoBlackScreen said:

Same here (HTC 10, Android 6). Just Black Screen when Cutscenes should be playing. Are you joking about the fix? People are complaining about that problem since 2015 and you havent fixed it. I think you are not planning to fix it ever. Hoping to sit it out probably. I love Double Fine Productions but it will be my last game if you dont fix that bug.

 

Same here i have grim fandango in steam and android and it dont play any cutscenes in Aquaris M5.5. lollipop.

And as you said they are complaining of it since 2015 so they are just joking about the patch (they didnt answer you either). So i just get the refund for my 2 grim fandango and not going to buy full throttle or any other because something like this its just inmoral.

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Also need to complain that I have the same issue. Sound is crackling with a black background. I have an Sony Xperia XZ (one beast of a phone for games) so please notice us with any fixes!!! .. It has been years for me that I played Grim Fandango!!!

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10 minutes ago, BoneMill said:

Also need to complain that I have the same issue. Sound is crackling with a black background. I have an Sony Xperia XZ (one beast of a phone for games) so please notice us with any fixes!!! .. It has been years for me that I played Grim Fandango!!!

Small update .. I rebooted my Smartphone and after the reboot i can now play the game (have not seen any cutscenes .. yet) Hope this trick will help you guys out as well!

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Same here - Xiaomi mi4s with Android 7.1.1 RR custom mod. Game runs, but black canvas during cutscenes. Also bought the game from humble bundle.

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Same problem.   Oneplus two running Lineage, android 7.1.2

 

Stuttering sound and gameplay once I get in to the main game itself too.  Will a dev post here once its fixed because I am going to delete it in the meanwhile to make space for some more porn.

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Same here on BlackBerry Keyone, android 7.1.1. Black screen on cutscenes - first one blank but game continues, then [spoilers?] before and after the diner the game crashes but autosave recovers you. However once I get message tubes to get a new client the game goes black in a cutscene and doesn't recover. I know that I am in play mode rather than a cutscene as I can click and hear Grim walking, and I can open the inventory and he describes it, but there is no text or anything visual. So now it is unplayable. 

Please fix or refund us. 

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Fix is still underway.... Hopefully won't be too much longer now! 

it's important to note that if you have a Mali GPU in your device, then this will always be broken for you even after the fix is deployed, as it's below our mimimim spec.

If you'd rather seek a refund that wait for the patch, please reach out to support@doublefine.com

thanks!

 

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Hi, thanks for the response.  I purchased through humble bundle. Will the patch rollout through that or will I need to do it manually?

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Hi,

A new patch has been released. This should fix the black screen issue for all Adreno users. Some users may have to completely uninstall the game and redownload it again for the fix to work.

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15 hours ago, TLo said:

Hi,

A new patch has been released. This should fix the black screen issue for all Adreno users. Some users may have to completely uninstall the game and redownload it again for the fix to work.

Seems to work fine for me (oneplus two, humble bundle version).  Thanks for fixing this so quickly.  Looking forward to trying the game out now.

 

 

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Cutscenes now work fine on my LG G5 but the audio in the game is stuttering horribly.

 

Thinking I might be better off finding a copy of the original and running it through dosbox at this rate :(

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