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Help and Troubleshooting

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Oh noes! Something's gone wrong!

You can report problems in a number of ways. You can create or comment on an issue on GitHub, you can leave a comment in this thread, or you can hop into the IRC channel and ask for help (IRC server details are in the FAQ thread).

 

When asking for help, please try to always include the following information and understand that everybody working on Pongball is a volunteer who is generously donating their time - be polite and patient!

  • Always search for an existing GitHub issue that matches your problem!
  • Your operating system
  • The version of the game that you're running (this will be included in the executable name!)
  • A detailed description of the problem (include what you expect to happen in addition to what does happen!)
  • Steps on how to reproduce your problem
  • Copies of relevant terminal output and/or game logs (see below for details on where to find those!)

 

 

Game log paths:

On Linux

The game log can be found in the following path. It is overwritten each time the game is launched, so be sure to grab a copy that contains output from when your issue occurred!

~/.config/unity3d/DoubleFineGameClub/Pongball/Player.log

 

On Mac

In Finder, press Ctrl+Shift+G to bring up the location dialog and enter the following path:

~/Library/Logs/Unity/

The log file is called Player.log and is shared by every game that uses Unity. If you've run another game (including Pongball!) since experiencing your issue, the log will be overwritten. Be sure to grab a copy that contains output from when your issue occurred!

 

On Windows

The log file is called output_log.txt and lives inside the "_Data" folder that lives next to the Pongball executable. It is overwritten each time the game is launched, so be sure to grab a copy that contains output from when your issue occurred!

path/to/game/pongball_XXXX-XX-XX_XXXXXXX_Data/output_log.txt

 

 

Game config paths:

On Linux

~/.config/unity3d/DoubleFineGameClub/Pongball/prefs

 

On Mac

TBC (should be in ~/Library/Application Support/unity.DoubleFineGameClub.Pongball.savedState/ ?)

 

On Windows

The Unity engine keeps player configuration stored in the system registry under the following key. Fiddle at your own risk!

AppData\LocalLow\DoubleFineGameClub\Pongball

 

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